Customer Management

Know every customer
like your best friend

Access complete customer profiles, analyze their buying habits and personalize your relationship to retain them long-term.

50K+
Customers registered on the platform
85%
Average retention rate
4.8★
Average merchant rating
+25%
Loyal customer average basket

Segment to better target

Divide your customer base into smart segments to send the right offers to the right people at the right time.

VIP Customers (Gold)
124 clients

12% % of your base

Regular customers (Silver)
387 clients

38% % of your base

New customers (Bronze)
512 clients

50% % of your base

Segmentation clients

Everything to manage your customer relationship

Complete customer profiles

Access the complete file of each customer: contact details, purchase history, points, loyalty level.

Purchase history

View all transactions for each customer with dates, amounts and products purchased.

Advanced segmentation

Segment your customers by loyalty level, visit frequency, amount spent or city.

Direct communication

Send personalized messages and push notifications directly to your customers from the dashboard.

Reviews and ratings

Collect and manage customer reviews to improve your service and online reputation.

Behavioral analysis

Understand your customers' buying habits to personalize your offers and maximize sales.

Referral acquisition

Track referrals and automatically reward customers who recommend you to their friends.

Data export

Export your customer base in Excel or CSV for your marketing analyses and external campaigns.

Secure data

All customer data is encrypted and stored in compliance with current regulations.

Start getting to know your customers better

Join Fidelicom and turn your customer base into a real business asset.